The account
Team
Who is in the account and what they may do: admins, managers, cleaners and read-only people, invited by email.
The roles
"Admin": everything, billing and the team included. "Manager": calendar, bookings, messages and tasks, without billing, the team, connecting channels or inviting owners. "Read only": looks at the calendar, bookings and tasks of the homes you choose, with no money or messages, and changes nothing. "Cleaner": their own cleanings, on their phone.
Owners are not team roles: they are invited from Owners and see their own homes.
Invite someone
- 1Open Settings, then "Team" (admins only). Under "Invite someone", type their email.
- 2Pick the role ("Admin", "Manager", "Read only" or "Cleaner"); for "Read only", pick "All homes (n)", or "Choose homes" and tick them. Press "Send invite".
- 3They get "Join account on Hostomat", with a link that works once, for 7 days. Until they join, their row reads "Invited as role, waiting for them to join", with "Stop the invite".
Change or remove
- 1Pick a new role in their row; it saves at once. Someone who already has a role keeps it if they are invited again.
- 2A read-only person's row says "Sees every home" or "Sees n homes": press "Change", choose, then "Save".
- 3Press "Remove", then "Yes, remove name". You can't remove yourself.
What Hostomat does by itself
- The account always keeps an admin: the last one can't be removed or given another role.
- Whoever made the account stays on it: they can be given another role, never removed.
- Someone removed loses their WhatsApp alerts here, and their open tasks go back to nobody.
- Someone in two accounts switches from the account's name at the top of the sidebar.
If it didn’t work
- "This invitation no longer works".
- It was used, stopped, or is more than 7 days old. Send a new one.
- "This invitation is for email".
- They are signed in with another address: they press "Sign out" and sign in with the invited one, or you invite theirs.
- "The account needs an admin. Make someone else an admin first."
- That person is the only admin. Make someone else an admin, then change or remove them.
Still stuck? Write to hello@hostomat.io and a person answers.