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The account

Team

Who is in the account and what they may do: admins, managers, cleaners and read-only people, invited by email.

The roles

"Admin": everything, billing and the team included. "Manager": calendar, bookings, messages and tasks, without billing, the team, connecting channels or inviting owners. "Read only": looks at the calendar, bookings and tasks of the homes you choose, with no money or messages, and changes nothing. "Cleaner": their own cleanings, on their phone.

Owners are not team roles: they are invited from Owners and see their own homes.

Invite someone

  1. 1Open Settings, then "Team" (admins only). Under "Invite someone", type their email.
  2. 2Pick the role ("Admin", "Manager", "Read only" or "Cleaner"); for "Read only", pick "All homes (n)", or "Choose homes" and tick them. Press "Send invite".
  3. 3They get "Join account on Hostomat", with a link that works once, for 7 days. Until they join, their row reads "Invited as role, waiting for them to join", with "Stop the invite".

Change or remove

  1. 1Pick a new role in their row; it saves at once. Someone who already has a role keeps it if they are invited again.
  2. 2A read-only person's row says "Sees every home" or "Sees n homes": press "Change", choose, then "Save".
  3. 3Press "Remove", then "Yes, remove name". You can't remove yourself.

What Hostomat does by itself

  • The account always keeps an admin: the last one can't be removed or given another role.
  • Whoever made the account stays on it: they can be given another role, never removed.
  • Someone removed loses their WhatsApp alerts here, and their open tasks go back to nobody.
  • Someone in two accounts switches from the account's name at the top of the sidebar.

If it didn’t work

"This invitation no longer works".
It was used, stopped, or is more than 7 days old. Send a new one.
"This invitation is for email".
They are signed in with another address: they press "Sign out" and sign in with the invited one, or you invite theirs.
"The account needs an admin. Make someone else an admin first."
That person is the only admin. Make someone else an admin, then change or remove them.

Still stuck? Write to hello@hostomat.io and a person answers.