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Questions about Hostomat. Answered plainly.

How connecting works, what owners and cleaners see, what Seroia does, and what it costs. If yours isn’t here, ask us.

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Connecting

How does Airbnb connect?

Inside the app, start to finish. You approve the connection on Airbnb’s own screen, pick the listings to bring in, and watch each one come in. No call, no form, no waiting on someone.

Can I manage homes for owners?

Yes. Each owner connects their own Airbnb with a link you send, gets their own login if you want, and a statement every month. Nobody shares a password.

How does Booking.com connect?

Inside the app too, following the steps it shows. Each Booking.com property joins a home that’s already on Airbnb, so both share one calendar. A Booking.com price can carry its own markup per home.

Which channels does it connect?

Airbnb and Booking.com today.

Calendar and prices

Can Airbnb and Booking.com have different prices?

Each night has one price. A Booking.com markup, say 15% for its commission, is set once per home and added to that price on its way to Booking.com.

What is the floor price?

The least a night may go for, set home by home. Every price is checked against it before it goes out, whoever set it: your team, dynamic pricing, or a change Seroia proposed and you approved. Never below your floor.

How does dynamic pricing work?

It’s off on every home until you switch it on, home by home. It prices each night against the listings competing with it, gives the reason in words, and never goes below your floor.

Messages and Seroia

What does Seroia do?

Seroia is the assistant inside Hostomat. Ask it in plain words about any home, night, booking or owner. It keeps watches, like empty nights coming up or a month behind its goal, and says when one trips. Anything it wants to change comes back as a proposal with Approve, and nothing changes until a person approves. In the app and on WhatsApp.

Does Seroia talk to my guests?

Only on the homes you turn it on for. It starts in practice on every home: it drafts beside what your team sent, and your team marks each draft right or wrong. It answers on its own only once your team has checked enough of its drafts and turned that home on. Refunds, complaints and anything it isn’t sure of go to a person. Its first message says it’s an AI assistant, and replies go out in your name.

What are automatic messages?

Messages written once and sent to every stay at their moment: before arrival, at check-in, at checkout, and a review ask. Fill-ins like the guest’s name and the door code go in by themselves.

Is the inbox live?

Yes. Every guest from every channel lands in one inbox, live, with saved replies and a reply you can draft from the home’s own facts.

Owners, cleaners and the team

What do owners see?

Their own homes, and only theirs, in the same app with their own login. You choose Full access or Look only for each owner. They never see your account’s settings, your team or other owners.

How are owner statements made?

A statement for every owner, every month, with the management fee, expenses and corrections, sent as a PDF. An owner who earns in two currencies gets one statement per currency. Only money checked against the channel’s own figures goes on it.

What do cleaners see?

Their own phone screen for the day, with the cleanings given to them.

Can I give someone a read-only login?

Yes. The team has admins, managers, cleaners, owners and read-only people, each seeing only what their role allows.

What if an owner stops working with us?

The handover is clean. Their homes leave your account and stop counting on your bill, you keep the history of every stay and statement, and the owner keeps their past statements.

Direct booking

What does the direct booking site include?

A site for your account, or one per owner, with five designs to start from, on a hostomat.homes address or your own domain. Guests ask or request to book, and with your own Stripe connected they book and pay in full.

Where does the money go?

Into your own Stripe account. Hostomat takes 0% of direct bookings. You pick the cancellation rule (Flexible, Moderate or Firm) and a tax percent per home.

Where do the site’s reviews come from?

From direct stays. Guests who booked on the site are asked for a review by email after checkout.

Can an owner have their own site?

Yes. A site can be made for each owner, with only their homes on it.

Billing

What does Hostomat cost?

One price a home a month, and each home you add costs less: $19 for the 1st home, $17 for the 2nd to 5th, $15 for the 6th to 15th, $12 for the 16th to 30th, $9 for the 31st and up. Each home pays its own step, so adding one never changes what the others cost. A home live on both Airbnb and Booking.com counts once. There are no plans: every account gets every feature.

Is there a free trial?

Yes. 14 days free on every home, with no card required. Subscribe before the trial ends and the PMS is 50% off for your first 3 months, once per account. Dynamic pricing is never discounted.

What does dynamic pricing cost?

It’s the one add-on: free for the first month, then $6 a home a month, only on the homes you switch it on for.

What happens when the trial ends and I haven’t subscribed?

Your account turns read-only and nothing is deleted. Bookings and guest messages keep coming in; changes wait until an admin subscribes from the billing page.

Do you give money back?

No money back on the subscription, except when we broke something. You can cancel online at any time from the billing page, and you keep everything until the end of the month you paid for.

Is a home that’s unlisted on Airbnb still billed?

A home counts while it’s live on a channel. One unlisted on Airbnb stops counting 30 days after it was unlisted.

Does the direct booking site cost extra, or take a cut?

Neither. Every account gets the site, guests pay into your own Stripe account, and Hostomat takes 0% of direct bookings. Stripe’s own card fee comes out of the payment, as it would anywhere.

Is Seroia included?

Yes. Every account gets every feature, Seroia included.

Your data

Who can see my data?

Your team, each person as far as their role allows, and nobody from another account. Owners see only their own homes, and cleaners only their own day.

Where do guests’ payments go?

Straight into your own Stripe account. Hostomat doesn’t hold your guests’ money.

The rest is easier to see than to read.

Connect one home and every answer here is on your own screen.

14 days free. No card required.