Every guest. One inbox, live.
Every guest from every channel in one inbox, live, with the stay beside the conversation. Saved replies, automatic messages written once, and a reply drafted from the home’s own facts.
14 days free. No card required.
Automatic messages. Written once, sent to every stay.
Before arrival, at check-in, at checkout, and a review ask, each at its moment. Fill-ins like the guest’s name and the door code go in by themselves.
The words every account starts with. Yours to change.
5 minutes after booking
Booking confirmed
Hi guest first name, thanks for booking unit name!
1 day before check-in at 10:00 AM
Check-in details
Hi guest first name, here's everything for tomorrow.
2 hours after check-in
Settled in?
Hi guest first name, hope you've settled in well. If anything is missing or not working, reply here and we'll sort it.
1 day before checkout at 6:00 PM
Checkout reminder
Hi guest first name, a reminder that checkout is tomorrow by check out time. Please leave the keys as you found them and close the door behind you.
1 day after checkout at 10:00 AM
Thanks for staying
Hi guest first name, thanks for staying at unit name. We hope you had a great time. A review helps other guests find us.
Seroia answers. You approve.
Turn Seroia on and it answers your guests from each home’s own facts, in your name, at any hour. A guest never sees the name.
More about Seroia- The question at 11pm. A guest asks for the door code. It answers from the home’s own facts, in your name.
- It learns before it speaks. It starts in practice on every home, drafting beside your team. It answers on its own only when you turn that home on.
- It knows when to stop. A refund, a complaint, anything it isn’t sure of: it hands it to a person.
- It says what it is. Its first message says it’s an AI assistant, and so does every answer when a guest asks.
Every review. In the same place.
Every review in one place, with Airbnb’s deadline to reply, and your reviews of guests written from the same screen.
Asked about this. Answered.
Every question about HostomatWhat does Seroia do?
Seroia is the assistant inside Hostomat. Ask it in plain words about any home, night, booking or owner. It keeps watches, like empty nights coming up or a month behind its goal, and says when one trips. Anything it wants to change comes back as a proposal with Approve, and nothing changes until a person approves. In the app and on WhatsApp.
Does Seroia talk to my guests?
Only on the homes you turn it on for. It starts in practice on every home: it drafts beside what your team sent, and your team marks each draft right or wrong. It answers on its own only once your team has checked enough of its drafts and turned that home on. Refunds, complaints and anything it isn’t sure of go to a person. Its first message says it’s an AI assistant, and replies go out in your name.
What are automatic messages?
Messages written once and sent to every stay at their moment: before arrival, at check-in, at checkout, and a review ask. Fill-ins like the guest’s name and the door code go in by themselves.
Is the inbox live?
Yes. Every guest from every channel lands in one inbox, live, with saved replies and a reply you can draft from the home’s own facts.
Every guest, in one place. From your first day.
Connect your channels and the conversations come with them. Automatic messages and Seroia wait until you switch them on.
14 days free. No card required.
- 1Sign up with your email. No card.
- 2Connect Airbnb, or send an owner the link to connect theirs.
- 3Watch your homes come in, one by one.