Notifications and WhatsApp

The bell and the page

The bell in the top bar opens Notifications and lights while something is unread. Alerts are grouped by day and filtered: "All", "Unread", "Pricing", "Stays", "Listings", "Account". "Mark all read" clears them for the whole team. Alerts: a booking in, moved or cancelled; a request or inquiry; a guest waiting; a cleaning done or nobody's; a channel or booking to fix; money that doesn't match; an automatic message held or not sent; what Seroia noticed.

Choose what reaches you

1. 1Admins and managers open Settings, then "Notifications". Each row has an "Email" and a "WhatsApp" switch: "A booking comes in, changes or is cancelled", "A guest has waited 30 minutes for a reply", "A request or inquiry needs an answer", "A cleaning is done, or nobody has it", "A channel or a booking needs fixing", "Money doesn't match a channel's record", "An automatic message is held or didn't send".
2. 2"Daily digest" is on unless switched off, at the hour in "Send the digest at" (8:00 AM at first): today's arrivals, departures and cleanings, who waits, and what Seroia and the account raised. On WhatsApp if connected, else by email; none on a day with nothing in it.
3. 3Under "New messages": a popup when a guest writes, a desktop notification when Hostomat isn't the tab in front, and a sound.

Connect WhatsApp

1. 1Open Settings, then "WhatsApp". Each person connects their own number: type it with the country code and press "Connect".
2. 2Reply to our message with the 6-digit code shown on the screen, then press "I've replied". It reads "Connected to phone". "Turn off" ends it.
3. 3Alerts then reach your phone, where you can also ask Seroia and tap "Approve" on its proposals.

Owners and cleaners on WhatsApp

An admin chooses what owners hear under Settings, then "Owners on WhatsApp": a new booking on their home, a cancellation, dates moving, their statement sent, never money. Owners connect in their own Settings and can ask Seroia about their homes by replying. Cleaners connect from their own screen for their cleanings and morning list; writing back gets a line saying what it is for.

What Hostomat does by itself

• Seroia's alerts about guests follow its own "When it needs you" tab, not this table; a watch tells the person who set it.
• A 30-minute wait is told to the conversation's assigned person if they take these, else to everyone who does.
• An owner's bell never lights: read and unread are the team's.

If it didn’t work

An alert didn't reach my phone.

Check that row's "WhatsApp" switch in Settings, then "Notifications", and that your number reads "Connected". Alerts go as WhatsApp templates, which need no recent reply from you; a missing one is worth telling us about.

The code didn't connect my number.

Reply to our message with the six digits the screen shows, then press "I've replied". Nothing came? Try "Send again" after five minutes.