Reviews

Reply to a review

1. 1Open Messages, then "Reviews". The tabs: "About your homes", "Waiting for a reply" and "About guests".
2. 2Under a review, write in "Reply, shown under the review" and press "Post the reply". The chip "Airbnb takes it until date" is the last day.
3. 3Private feedback the guest left only for you shows under "Only your team sees this".

Review the guest

1. 1On an Airbnb stay's card, up to 14 days after checkout, press "Review guest".
2. 2Rate "House rules", "Communication" and "Cleanliness", write what goes on their Airbnb profile for other hosts, a private note if you like, and answer "Would you host guest again?".
3. 3Press "Send to Airbnb".

What Hostomat does by itself

• A review arrives as soon as the channel shares it, and the deadline to reply is tracked here.
• Your website's own reviews are on the Website page, under "Reviews".

If it didn’t work

The channel didn't take the reply.

It says "Airbnb didn't take it: reason"; change it and post again. Past the deadline it says "Airbnb's window to reply closed on date".

There is no Review button.

Only Airbnb stays, once each, within 14 days of checkout.