Who you are
I'm a cleaner
Your cleanings on your phone: today's jobs, the address and the way in once you start one, the checklist and photos, and your list each morning.
Getting in
- 1Open the invitation email, "Join account on Hostomat", within 7 days, and press "Accept the invitation".
- 2Press "Create a login" or "I have a login", with the address it came to, then "Join account". You land on your own day.
A cleaning
- 1Your day lists today's cleanings and any earlier one not done ("Next guest arrives today" where one comes the same day), then tomorrow's.
- 2Press "Start" on a job, from its own day on. Only then do the address with "Open in Maps", the way in (door code, Wi-Fi and password), the checklist and the photos show.
- 3Tick each line as you go, add photos, and press "Mark done". Your manager approves it from there.
On WhatsApp
- 1Under "Your cleanings on WhatsApp", type your number with the country code and press "Connect". Reply to our message with the 6-digit code on the screen, then press "I've replied".
- 2From then on you hear of a new cleaning, one moved, taken off you or cancelled, and get today's list each morning at 7. Writing back gets a line saying it can't answer: for anything else, message your team as you usually do.
What Hostomat does by itself
- A cleaning is made on every checkout, moved when the booking moves, and cancelled with it.
- A new job also comes by email. Without WhatsApp, so does your morning list.
- You never see money, guests' names or contacts, or conversations.
If it didn’t work
- The address or the code isn't there.
- They show once you press "Start", from the job's own day. If a code is still missing, tell your manager: the unit has none saved.
- A job disappeared.
- The booking was cancelled or moved, or the job was given to someone else. Your day updates by itself, and WhatsApp tells you, if connected.
Still stuck? Write to hello@hostomat.io and a person answers.